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This guide will help you understand your Palona AI Agent and how to get the most out of it.
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What is the Palona Voice AI Agent?
The Palona Voice AI Agent is an AI-powered phone assistant that answers calls to your restaurant. When customers call, the agent can:
- Answer questions about your menu
- Provide store hours and location information
- Handle general inquiries
- Takes orders over the phone and submits to the POS
- Compatible with in-store pickup as well as delivery
- On 24/7
- Places reservations/waitlists in store’s internal restaurant management system
- Ability to transfer calls to a team member when needed
The agent is designed to sound natural and helpful, giving your customers a great experience while freeing up your staff to focus on in-store operations.
How the Phone System Works
Your Palona Voice AI Agent is connected to the phone number displayed on your website and Google listing. Here's what happens when a customer calls:
- Customer finds your number — They see your phone number on your website, Google Business listing, or other directory
- Call connects to the AI Agent — When they dial, the call is routed to your Palona Voice AI Agent
- Agent handles the call — The agent answers questions, provides information, or transfers to your team if needed
- Conversation is logged — The full call transcript appears in Admin Console for your review