1. Access the User Portal:
   • Navigate to the Verizon Business Digital Voice User Portal.
2. Log In:
   • Enter your credentials to access your account.
3. Navigate to Call Settings:
   • Once logged in, click on the Call Settings menu option.
4. Select Call Forwarding:
   • In the list of features, select Call Forwarding.
5. Enable Call Forwarding:
   • Click on the toggle button next to the desired call forwarding option to enable it. The options include:
     • When Busy: Forwards calls when your line is busy.
     • When No Answer: Forwards calls when you do not answer after a specified number of rings.
6. Configure Forwarding Details:
   • Enter the phone number to which you want to forward calls. This is the number Palona set up for each location for clients.
   • If selecting When No Answer, choose the number of rings before the call is forwarded. 3 rings is what we recommend before caller hangs up.
7. Save Settings:
   • Click the Save button to apply your changes.

For a visual guide, you can refer to Verizon’s official instructions here: Call Forwarding - Verizon Business Digital Voice.

👨‍💼 Setting Up Conditional Call Forwarding via the Admin Portal

If you’re an administrator and need to set up call forwarding for a user:

1. Access the Admin Portal:
   • Navigate to the Verizon Business Digital Voice Admin Portal.
2. Log In:
   • Enter your admin credentials to access the portal.
3. Navigate to Users:
   • Click on the Users tab.
4. Select a User:
   • Find the user for whom you want to set up call forwarding and click on the Actions drop-down menu next to their name.
5. Edit Call Forwarding Settings:
   • Select Edit, then choose Call Forwarding from the left-hand menu.
6. Enable Desired Forwarding Options:
   • Toggle on the desired call forwarding settings:
     • When Busy
     • When No Answer
7. Configure Forwarding Details:
   • Enter the forwarding phone number for each condition.
   • For When No Answer, specify the number of rings before forwarding.